Privacy policy

For the purposes of the Data Protection Act 2018 and UK GDPR, the data controller is Let's Talk CBT, Cherry Tree Farm, Crakehall, Bedale, DL8 1HQ, UK, and its employees where appropriate.

Information you provide to Let's Talk CBT will be processed in accordance with the Data Protection Act 2018, UK GDPR, and any associated or subsequent legislation, statutory instrument, or code of practice.

What we collect and why

Information provided to Let's Talk CBT through this website is used only to respond to your enquiry and, where relevant, to provide therapy services to you. We will not pass your information to any third parties, except where required by law or where necessary to deliver our services to you.

We may also hold your details to send you information about services provided by Let's Talk CBT that may be relevant to you. If you do not wish to receive this, please contact us and we will stop.

Your rights

Under UK GDPR, you have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information, where applicable
• ask us to restrict or object to how we use your information
• request that your information be moved to another provider (data portability)

To exercise any of these rights, contact us using the details on our Contact page.

Lawful basis for processing

We process your personal information on the basis of consent (when you contact us or subscribe to updates) and, for clients receiving therapy, on the basis of contract and legitimate interest in providing safe, effective care.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by professional and legal record-keeping obligations relevant to therapy services.

Business changes

If Let's Talk CBT is sold or merged with another business, your details may be disclosed to our advisers, prospective purchasers, and their advisers, and passed to the new owners of the business.

International transfers

Owing to the global nature of the internet, your information may occasionally be transferred to or accessed from countries outside the UK or European Economic Area. Where this happens, we take steps to ensure your information remains protected in line with UK data protection law.

By submitting your information to us, you consent to it being used as set out in this policy.

Cookie policy

How we use your information

This notice tells you what to expect when Let's Talk CBT collects personal information. It applies to information we collect about:

• visitors to our website
• people who use our services, for example subscribing to updates
• job applicants and current or former employees

Visitors to our website

When someone visits letstalkcbt.org, we collect standard internet log information and details of visitor behaviour patterns to understand how the site is used. We do this in a way that does not identify anyone. We do not attempt to find out the identity of visitors to our website, and we will not associate any data gathered from this site with personally identifying information from any other source. If we ever want to collect personally identifiable information through this website, we will make this clear at the point of collection and explain what we intend to do with it.

Use of cookies

Cookies are small text files placed on your device by websites you visit. They are used to make websites work, or work more efficiently, and to provide information to the website owner.

Where cookies are not strictly necessary for the site to function, we will ask for your consent before they are set, and you can change your preference at any time. You can also disable cookies altogether through your browser or device settings.